HOW TO BE NICE PO? - DFS Consulting
Psychological Counseling, Psychotherapy, Hypnotherapy, Life Coaching, Personal Development.
Private Individual & Corporate Training, Seminars, Workshops & Employee Assistance Program (EAP)
dfs consulting, dfs consulting ph, dear future self, dear future self ph, psychologist manila, therapist manila, life coach manila, psychotherapist manila, counseling manila, EAP providers manila, EAP philippines, employee assistance program, employee assistance program manila, manila psychologist, manila therapist, mental health providers manila, mental health manila, mental health center manila, mental health centre manila, company trainings manila, company seminars manila, company trainings Philippines, company seminar Philippines, personal development Philippines, personal development manila
1827
page-template-default,page,page-id-1827,wp-custom-logo,theme-bridge,woocommerce-no-js,ajax_fade,page_not_loaded,,qode-title-hidden,qode_grid_1300,qode-content-sidebar-responsive,columns-4,qode-child-theme-ver-1.0.0,qode-theme-ver-17.2,qode-theme-bridge,wpb-js-composer js-comp-ver-6.4.1,vc_responsive
Ways to Deliver Excellent Customer Service In Person & In Phone
HOW TO BE NICE PO?
Ways to Deliver Excellent Customer Service In Person & In Phone
TOPIC OUTLINE:
INTRODUCTION
What is Customer Service
Importance of Customer Service
Expectations of Customers
9 Rules of Good Customer Service
PART 1
Etiquette and Manners
How to Display Courteous Behavior
Be Aware of Your Offensive Habits
7 Turn-offs of Customer Service
Techniques for Handling Angry Customers
Complaint Handling Procedure
PART 2
Importance of Telephone Handling
How to Handle Telephone Calls
Handling Complaint Calls
Rewording Trigger-Warning Phrases
Phases of an Effective Call
HIGHLY RECOMMENDED TO:
“Customer service should not be a department, it should be the entire company”
– Tony Hsieh, CEO of Zappos
