HOW TO BE NICE PO? - DFS Consulting
Psychological Counseling, Psychotherapy, Hypnotherapy, Life Coaching, Personal Development.
Private Individual & Corporate Training, Seminars, Workshops & Employee Assistance Program (EAP)
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Ways to Deliver Excellent Customer Service In Person & In Phone
HOW TO BE NICE PO?
Ways to Deliver Excellent Customer Service In Person & In Phone
TOPIC OUTLINE:
INTRODUCTION
What is Customer Service
Importance of Customer Service
Expectations of Customers
9 Rules of Good Customer Service
PART 1
Etiquette and Manners
How to Display Courteous Behavior
Be Aware of Your Offensive Habits
7 Turn-offs of Customer Service
Techniques for Handling Angry Customers
Complaint Handling Procedure
PART 2
Importance of Telephone Handling
How to Handle Telephone Calls
Handling Complaint Calls
Rewording Trigger-Warning Phrases
Phases of an Effective Call
HIGHLY RECOMMENDED TO:
“Customer service should not be a department, it should be the entire company”
– Tony Hsieh, CEO of Zappos
